Happy Tails Animal Taxi Service Policies

Booking Process: All bookings should be made through our website, app, or by phone at least 24 hours in advance to ensure availability.
Cancellation Policy:
- Cancellations made 24 hours or more before the scheduled trip will not incur any charges.
- Cancellations made within 24 hours of the scheduled trip will incur a 50% cancellation fee of the total service cost.
- No-shows or last-minute cancellations will be charged the full trip fee.

Emergency Transport Availability: We provide emergency transport services, but availability is subject to current scheduling and traffic conditions. We strive to be there as quickly as possible.
Urgency Fees: Emergency transport requests (last-minute or after-hours) may incur a 20%-50% surcharge based on the urgency and the time of request (e.g., weekends, holidays, or after-hours).

Pet Comfort Packages: All pets are treated with care and comfort during transport. For an additional fee, pets can enjoy our Comfort Packages that include blankets, water, and a snack or treat for the journey.
Pet Monitoring: For pets requiring extra attention, we offer Pet Monitoring during transport. Our staff is trained to handle pets with special needs, including administering medication if necessary.
Safety First: All pets will be safely secured in a comfortable pet carrier or harness during transport. We do not transport pets loose in the vehicle.
Pet Behavior: We reserve the right to refuse transport if a pet is aggressive or poses a safety risk to our staff or other passengers. In such cases, the booking fee will be charged.

Health Requirements: Pets should be in good health and free from any contagious illnesses. If a pet is visibly sick or injured, we may require written confirmation from a veterinarian stating that the pet is fit for transport.
Medications: If a pet requires medication during transport, please notify us at the time of booking. We are happy to administer medication (when appropriate), but clients must provide clear instructions and medication in its original container.

Pricing: Our rates are based on the distance and type of service provided (Standard Transport, Emergency Transport, Premium Services). All prices will be provided at the time of booking.
Payment Terms:
- Payments are due at the time of booking for one-time services.
- For regular clients, we accept monthly or subscription-based billing. A valid credit card is required to hold your spot and for ongoing billing.
Late Payments: Any invoices unpaid after 30 days will incur a $50 late fee. If payment is not received within 45 days, services will be suspended until the balance is settled.

Partnerships: We offer special rates for partnerships with veterinary clinics, grooming businesses, and pet hotels. These rates apply to businesses that regularly use our services for multiple pets or recurring transport needs.
Referral Program: Clients who refer a new customer will receive a 10% discount on their next service after the new client completes their first trip.

Area Limitations: We currently service the Seattle metro area and surrounding neighborhoods. If you live outside of our service area, please contact us to inquire about potential arrangements or additional fees.
Size & Weight Limits: Our vehicles are equipped to handle pets up to 150 pounds. If your pet exceeds this limit, please contact us in advance for arrangements.
Multiple Pets: For multiple pets traveling together, please book each pet separately unless traveling in a shared carrier. Additional fees may apply for extra pets.

Inclement Weather: In case of severe weather conditions (e.g., snow, ice, heavy rain), we may have to delay or reschedule transport to ensure the safety of our staff and pets. If a trip is delayed or canceled, we will contact you as soon as possible to arrange an alternative solution.

Insurance Coverage: We are fully insured for pet transport. However, Happy Tails is not liable for any injuries, illnesses, or losses that occur once the pet has been handed over to the client. Clients should ensure their pets are properly secured before and after transport.
Liability Waiver: By booking our services, clients agree to release Happy Tails Animal Taxi Service from any liability for injury or loss to the pet during transport, except in cases of gross negligence or willful misconduct.

Accurate Information: Clients must provide accurate information about their pet’s needs, health status, and behavior during the booking process.
Access to Property: Clients must ensure that access to the property is clear and safe for our team to pick up and drop off pets. If a gate is locked or the pet cannot be safely retrieved, a trip fee will be charged.
Emergency Contacts: Clients must provide a valid emergency contact number that is reachable during the scheduled transport time.

Termination of Services: We reserve the right to terminate service or refuse transport if a pet’s behavior is deemed unsafe or if clients violate our policies. Any fees due will still be applicable.
Changes to Service: Clients may modify the service (e.g., pickup times, destinations) with a minimum of 24 hours notice. Changes made with less than 24 hours’ notice may incur an additional fee.

Happy Tails First Aid